FREQUENTLY ASKED QUESTIONS

Yes, we are accredited by (3) major travel associations. We also hold certifications with the travel Institute as a Certified Travel Agent (CTA). 

As independent contractors, each travel advisor operates their own hours of business. 

The hours for ANSE host agency is M-F from 9am to 6pm. Saturday and Sunday are by appointment only and are typically reserved for clients that are traveling.  You may reach us at 678-779-8544 or info@artnsoulescapes.com during regular business hours. Anything outside of that will not be answered until the next business day. An emergency number will be provided by each travel agent for clients to use outside of those hours. If a specific advisor is not requested, we will have the first available contact you. 

Yes we do. We have advisors available who specialize in different areas that can help you with your planning process. Our initial consultations are at no charge. However, ANSE research and planning fees require a $50 deposit and go up depending on group size.  Please refer to each advisor's specific terms and conditions regarding travel quotes. 

An ANSE host will communicate with "the Squad" on the destination experience via an electronic messaging program such as Whatsapp or Email.  Each participant will be added to a group conversation 30 days or more prior to the trip, which will be used for text communications throughout the destination experience. All squad members agree to maintain the designated mobile application on their phone and remain a member of the group chat for the duration of the destination experience, as this will be the sole method of communication with the group.  There may be long periods of silence, as there may be other groups traveling, and are worked in the order of departure, but please know we are working diligently behind the scenes. 

By becoming a member of our meetup groups, it’s similar to a VIP experience. You get early access to new trips, member discounts and more. You not only get the opportunity to attend exclusive trips not found on our website, you will also have opportunities to attend social events with other members, such as: Happy hours, Broadway shows, Tailgating experiences, Brunches, etc. As well as annual events such as our Annual Holiday Gift Exchange, Hat Brunch, and Annual Mystery Trip. For close to 16 years, the ANSE experience has been limited to meetup members only. However, due to the growing interest in our travel group, we’ve decided to make some of our trips public. However, since we are not a huge fan of overly crowded groups, we try to keep our trips limited to 24 travelers or less.
Once you start exceeding that number, the experience can get a bit watered down—not the intimate experience the ANSE members have grown to love. On rare occasions, we may host a trip with more travelers (which typically allow guests the opportunity to attend).
With the V.I.P experience, early access gives you at least a 72-hour head start to reserve your spot; somewhat like a pre-sale works for your favorite concert. 

In some countries and regions, tipping may not be as common or expected for certain transportation services, like public buses or trams. It's always a good idea to research tipping customs at your specific destination. However, for any ANSE private transportation services, like taxis, shuttles, and rideshares, tipping is generally expected and will be the responsibility of each traveler.

Transportation services are generally included in your vacation package, for excursions and tours booked in advance. For optional tours, and optional group dinners, transportation is not included, and at the expense of each traveler since we cannot predict how much the to/from costs will be per taxi. It will depend on the number of taxis and the number of people for each trip. Please be sure to factor in these potential expenses when planning your travel budget.  You should refer to our terms and conditions for the most up to date information.

While our hosts are dedicated to ensuring your overall experience is fantastic, they may not always be able to accompany you on optional tours. These excursions are a fantastic way to explore unique interests or add an extra layer of adventure to your trip, but they are not always aligned with our hosts' schedules. Rest assured that our optional tours are often led by knowledgeable local guides who are experts in the field, ensuring that you'll receive a wealth of information and an authentic experience. However, we will always make sure that there are at least a minimum of two ANSE participants so that no one is on a tour alone. 

A deposit will be necessary to guarantee your reservation. Once the deposit is received, you will be expected to meet the terms of the specific vacation package (payment terms may differ). All final payments will be due within 60-90 days of departure; unless otherwise specific. There may be a period of silence during the overall payment terms. 

Credit card is our preferred form of payment. In most cases our prices are always below our competitors. Therefore, in order to keep our package prices low, we pass on any processing fees that may incur from credit card payments to the consumer. 

Unfortunately, ONLY your deposit and timely payments will guarantee your space. Space is often very limited, as we like to keep are trips to a more intimate feel.
WE suggest NOT waiting for someone else before you register if you want to attend. Roommate matching is available. However, if you choose to wait, keep in mind that space availability and pricing are subject to change. If for some reason, you cannot find a roommate, you will be responsible for the single occupancy rate 

Please make every effort to make payments as agreed upon at registration to avoid loss of funds and be sure to keep your ANSE travel manager up to speed on your plans. When traveling under group space, late payments can hold up the entire group when it comes to finalizing any supplier invoices. This may also lead to delays in processing final itineraries. 

Payments not made as per payment agreement may result in late fees or cancellation of your reservation and loss of all payments made.

 Whenever you are traveling with someone that you may not know (or even if you do), you can never predict if life will throw you or your roommate a curve ball. In order to keep you prepared for having to potentially switch to a single rate (or changing roommates), we will let you know once your roommate is approaching 60 days without a payment. However, we will not be able to give you the details of their account. In the interim, we recommend that you stay in contact with whoever you are paired with, so that you are never caught off guard. We highly suggest purchasing insurance, and we can assist you with doing so. Any declinations of travel insurance will need to be in writing. 

Due to ever-changing circumstances and many moving parts, itineraries are sent to each client 21-30 days before the event via email (in the order of departure date). For airline suppliers, the final documents are typically sent 10-14 days prior to departure, in which we will send an updated itinerary. We try to get itineraries finalized sooner and if we do you will receive it via email. Group space will be dependent on all travelers satisfying any payment arrangements and any additional add-ons in the event any contract modifications need to be made prior to any final paperwork being issued.